Terms & Conditions

Effective Date: 25/06/25​

Last Updated: 20/02/26

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Introduction

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This webpage serves as an informed consent agreement between Stamford Sports Performance and the client engaging in personal exercise services. Before beginning any exercise programme, it is essential that 'you', as the 'client', understand and agree to the terms outlined on this webpage.

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Where 'Stamford Sports Performance' or 'our' is referenced on this webpage, this pertains to all members of staff who are in employment with Stamford Sports Performance, whether directly or indirectly, for the duration that you are a client.

 

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Services Offered

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Stamford Sports Performance offers personalised exercise services delivered primarily through online platforms. These services may further include but are not limited to:

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• Customised exercise plans and packages

• Nutritional advice

• In person coaching sessions

• Virtual coaching sessions

• Progress tracking and monitoring

• Education and information relating to exercise, fitness and health

 

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Risks and Benefits

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It is important to recognise that participating in an exercise programme involves certain risks, including but not limited to shortness of breath, muscular fatigue, discomfort, muscle soreness, injury, or unexpected health complications. By agreeing to engage in these services, you understand and acknowledge these risks.

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The potential benefits of participating in the exercise programme may include improved fitness levels, enhanced health, increased strength, and better overall well-being.

 

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Client Responsibilities

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As a client, you agree to:

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• provide accurate and honest information about your health, medical history, and fitness goals.

• follow the exercise plans provided by Stamford Sports Performance. *

• communicate any discomfort, pain, or concerns experienced during the exercise sessions promptly.

 

* Stamford Sports Performance will not be held responsible for any injury which arises from the result of deviation from the prescribed exercise programme and/or incorporation of additional exercises of your own choosing.

 

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Client Health Responsibility

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It is strongly advised that the client seek advice and clearance from a medical professional prior to the commencement of physical activity.

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It is the client's responsibility to ensure that they have no undiagnosed health issues that might affect their ability to engage in or be exacerbated by strenuous exercise.

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Where there are known medical conditions or concerns, these should be disclosed to Stamford Sports Performance before starting the exercise programme. Prior to commencement of the programme, we require written clearance to exercise from your GP, along with a written, detailed medical history and a list of current repeat medications. Whilst having a pre-existing health condition is not a reason for exclusion, failure to provide any the required information will prevent you from being enrolled on to the programme.

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Advice on how to obtain this information from your GP Health Record is detailed on the NHS Website.

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Additionally, the client agrees to promptly inform Stamford Sports Performance of any changes in their health status, including but not limited to:

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• Newly diagnosed medical conditions.

• Changes in medication prescriptions or dosage.

• Injuries, discomfort, or pain experienced during or outside of exercise sessions.

 

This information is crucial for Stamford Sports Performance to tailor the exercise programme safely and effectively. Failure to disclose such changes in health status or medication may impact the suitability of the exercise programme and could potentially lead to increased health risks during exercise.

 

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Adverse Events & Safety

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If at any point during participation the client experiences symptoms such as chest pain, severe shortness of breath, dizziness, fainting, unexplained rapid heartbeat, severe joint pain, or any other alarming symptoms, the client must immediately stop all exercise.

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Where symptoms are severe, persistent, or concerning, the client must seek urgent medical assistance or contact emergency services.

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Stamford Sports Performance must be informed as soon as reasonably possible of any such incident so the programme can be reviewed and adjusted accordingly. Any adverse events will be documented and considered when modifying future exercise prescriptions.

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Limitation of Stamford Sports Performance’s Liability

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In the event the client fails to disclose any undiagnosed health issues, changes in health status, changes to current medication or new medication prescriptions, Stamford Sports Performance shall not be held liable for any adverse consequences that may arise during or as a result of the exercise programme or in the future as a result of the exercise programme.

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By choosing to engage with our services, the client acknowledges and agrees that Stamford Sports Performance will not be responsible or held accountable for any injuries, complications, or health issues that may occur due to the omission of relevant health information and medications or changes in health status and medications whist enrolled on the programme.

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The client understands that it is their sole responsibility to provide accurate and updated information regarding their health and medications and acknowledges that Stamford Sports Performance cannot be held liable for any consequences resulting from undisclosed health issues or changes in health status and medication.

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Information delivered by Stamford Sports Performance during the course of an exercise programme may relate to certain contexts, which may not be relevant or suitable in other contexts. It is the responsibility of the client to ensure the information provided is not used in the wrong context and seek to understand if the client is unsure of the context or concepts.

 

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Company Responsibilities

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Stamford Sports Performance agrees to:

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• design personalised workout plans and provide nutritional advice based on the information provided by the client.

• offer support, guidance, and motivation during the exercise programme and any virtual or in person coaching sessions.

• adjust exercise programmes as necessary based on client feedback and progress.

• provide unbiased education relating to exercise, fitness, and health.

 

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Commitment to Client's Well-being

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Stamford Sports Performance is committed to providing safe and effective exercise programmes aimed at improving the client's fitness and overall well-being. Stamford Sports Performance will make every effort to ensure that exercise sessions, exercise programmes and educational material are constructed and conducted in a manner that prioritises the client's safety, health, and wellbeing.

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Stamford Sports Performance pledges to:

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• design exercise programs tailored to the client's abilities, goals, and health status, with due consideration to safety and effectiveness.

• provide clear instructions and guidance during coaching sessions to minimise the risk of injury.

• listen attentively to client feedback and concerns and make necessary adjustments to the relevant components of the service accordingly.

 

Stamford Sports Performance affirms that they will not intentionally cause any undue harm, distress, or discomfort to the client during the course of the exercise programme.

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If the client perceives any undue harm, distress, or discomfort, they are to report this immediately and the matter will be dealt with in collaboration with the client to achieve the best outcome for all parties.

 

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Payment

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Pricing of products is communicated after a client consult to assess that the services provided by Stamford Sports Performance are suitable for the client, and by using our services you agree to the specified payments and their terms.

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All payments are to be made upfront and in full.

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Stamford Sports Performance does not offer credit of any description.

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All payments taken by Stamford Sports Performance are handled by Tide Platform Limited (in collaboration with ClearBank Limited) and processed by Adyen N.V. for the purpose of security and peace of mind.

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Please note, payments taken will be referenced on the client’s financial statements as:

Tide Platform Ltd *Stamford Sports Performance*

 

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Pricing and Discounts

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Stamford Sports Performance offers a single service with consistent inclusions. Pricing is determined by programme duration and is confirmed prior to enrolment.

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Programmes are offered in defined duration blocks. Longer programme durations may be offered in incremental three-month periods. Where longer programme durations are selected, structured discounts will apply in accordance with the pricing structure in effect at the time of enrolment.

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A founder’s offer is available to the first ten clients who enrol in the service. Where applied, founder pricing constitutes a contractual entitlement, including any renewal or ongoing discounts explicitly agreed at the point of enrolment.

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Founder pricing and programme-length discounts are personal to the client, non-transferable, and conditional upon continued compliance with these Terms and Conditions and standards of professional conduct.

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Stamford Sports Performance reserves the right to withdraw preferential pricing or discount entitlements where a client is in breach of these Terms and Conditions or engages in behaviour that is abusive, inappropriate, or disruptive to service delivery.

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Withdrawal of preferential pricing does not prevent the client from continuing the service at standard rates.

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Pricing structures may be reviewed periodically. Any changes do not affect the pricing agreed for an active programme period unless explicitly agreed.

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Refunds

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Clients are eligible for a full refund under the following conditions:

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• The refund request is made within 14 days of the initial purchase date, which complies with the Consumer Contracts Regulations 2013.

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Commencement of Services Within the Cooling-Off Period

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Services may commence immediately following enrolment, confirmation of payment, acceptance of these Terms and Conditions, and receipt of any required medical clearance.

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The statutory 14-day cooling-off right remains fully applicable from the date of purchase, regardless of whether services have commenced during this period.

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For the purpose of this policy, programme completion percentage is calculated based on elapsed programme duration relative to the total agreed programme period.

 

Completion of 80% does not automatically entitle the client to a refund. Engagement, compliance with the prescribed programme, and submission of requested documentation will be considered when assessing any request.

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Clients seeking a refund must demonstrate active participation by submitting:

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• Completed workout logs or journals

• Progress measurements (before and after the programme)

• Any other relevant documentation requested which aids in demonstrating compliance with the programme

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Where refunds are sought, any items provided as part of the programme must either be:

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• Returned to Stamford Sports Performance, or

• Deducted from the refund amount at the original cost of goods to Stamford Sports Performance

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Partial refunds may be considered in situations where a client is unable to continue due to valid unforeseen circumstances, such as newly identified medical investigations, diagnosed medical conditions, or genuine emergencies. These cases will be reviewed individually and Stamford Sports Performance will work with the client to achieve a fair and reasonable resolution.

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Refunds will not be provided due to lack of motivation, change of mind, or non-compliance with the prescribed programme.

 

Any refund issued beyond the statutory 14-day cooling-off period is granted at the sole discretion of Stamford Sports Performance. The approval of any individual refund request does not create precedent and does not establish entitlement to refunds in future cases.

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Expectations

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Results of the services provided by Stamford Sports Performance are dependent upon the client’s engagement and commitment to the offered exercise programme along with incorporating safe and sensible dietary practices and habits.

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Stamford Sports Performance believes the services it offers allows clients to achieve their desired results, but this is dependent upon the collaboration, active participation and effort exhibited by the client.

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Stamford Sports Performance offers no guarantee, either explicitly or implicitly to the efficacy of the programmes, exercise techniques or results.

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The examples given in content and marketing materials are from clients who have previously engaged in our services and should be used as information only and should not be viewed as a guarantee of success.

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We can support you, but we cannot make the change for you.

 

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Programme Pause Policy

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Stamford Sports Performance recognises that short-term circumstances may occasionally require a temporary pause in participation. This policy ensures fairness while protecting the integrity and effectiveness of the programme.

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- Eligibility for Pause

A programme pause may be requested for reasons such as:

• Short-term illness or injury

• Medical investigations or treatment

• Significant personal circumstances

• Unavoidable short-term commitments

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All requests must be made in writing and are subject to approval.

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- Duration of Pause

Each three-month programme phase includes a maximum allowable pause of:

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Up to 2 weeks per 3-month block

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This pause may be used as:

• A single continuous period, or

• Split into shorter periods if agreed in advance

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Requests exceeding this allowance will not be routinely approved and may result in:

• The programme continuing as scheduled, or

• A formal programme adjustment or restart at the discretion of Stamford Sports Performance.

 

- Impact on Programme

If approved:

• The programme timeline will be extended by the length of the agreed pause

• Coaching support and updates may be suspended during this time

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- Notice Requirements

Clients should provide at least 5 working days’ notice before the intended pause where possible.

 

Retrospective pause requests may not be accepted.

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- Relationship to Refunds

A pause does not constitute cancellation and does not entitle the client to a refund. Where a pause is not appropriate, alternative options may be explored in line with the refund policy.

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- Return to Training

Following a pause, clients will resume from an appropriate point in the programme to ensure safety, continuity and optimal progression.

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​Where a pause relates to illness, injury, or medical investigation, readiness to resume training is reviewed prior to recommencing the programme.

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Confidentiality and Privacy

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All information shared between the client and Stamford Sports Performance, including personal details, payment details, medical and health history, and progress data, will be kept confidential and will not be shared with any third parties without explicit consent, except where required by law.

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Stamford Sports Performance may ask for consent to share quotes, exercise and progress data provided by the client. Where consent is given to share quotes, exercise and progress data, the content shared will be completely anonymised and not identifiable to the client, unless there is prior agreement between both parties that identity of the client may be disclosed. Identifiable information will be limited to the client’s first name, only. Anonymised information will be shared with reference to a pseudonym.

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Should the client be happy to share progress photos for Stamford Sports Performance to use in content or promotional material, these photos are supplied by the client of their own volition. It is not a requirement to supply photos to Stamford Sports Performance when participating in our programmes. Although, we do encourage clients to regularly take photos to aid with progress tracking.

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Please refer to our Privacy Policy for more information.

 

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Agreement

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By choosing to participate in our services, you, the client acknowledge that you have read, understood, and agreed to the terms and conditions outlined on this webpage. You agree to participate in the personal exercise services provided by Stamford Sports Performance.

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